Defensive Strategies, LLC Policies
Defensive Strategies, LLC strives to be the best firearms and personal protection company on the planet. Below are our training policies and procedures.
Refunds / Deposits:
We have a limited number of seats for each class. Please make sure when you sign up for a class you are able to attend. When you register for a class and then cancel or don't show up that means someone else could have taken your seat in that particular class. A deposit is required to hold your spot in a group class.
Defensive Strategies, LLC shall provide a student with a full refund, of all monies paid within 30 days if:
(A) The school procured the student's enrollment as the result of any false representations in the written materials used by the school or in oral representations made by or on behalf of the school; or
(B) The student withdraws from the program or course on or before the first day of instruction, a full refund, less an administrative fee, not to exceed $150.
(A) Defensive Strategies, LLC shall provide a student with a full refund, of all monies paid within 30 days if:
1. A student who withdraws or is dismissed before 50% of the instruction period shall receive a pro-rata refund, less an administrative fee, not to exceed $350.
2. A student who withdraws or is dismissed after more than 50% of the instruction period shall receive no refund.
(B) All efforts shall be made to refund prepaid amounts for books, supplies and other charges unless the student has consumed or used those items and they can no longer be used or sold to new students, or returned by the school to the supplier.
If cancellation becomes necessary due to low attendance, weather etc, we will make every effort to inform students in a timely manner, and a full refund will be issued, or the client may choose to reschedule in to another class at their option. Private instruction clients are required to make a deposit equaling 50% of cost of class. Class minimum size is usually 4 people and most likely the class will be cancelled if we have less than 4 people signed up, for seminars the minimum number is 10 attendees.
Inclement Weather Cancellations
Unless otherwise notified you should assume that classes will occur regardless of weather conditions. There is so much that goes into the planning, venues, instructors, resources and scheduling of all our classes that we will very rarely cancel a class due to weather conditions. So you should assume that unless you hear from us that the class you signed up for will occur regardless of weather conditions. In the event, Defensive Strategies does cancel a class, we will reschedule students into other scheduled classes if they are not already full. Regardless of weather conditions, if you are no show to class you will forfeit your deposit.
Student conduct that causes material or substantial disruption to the class environment, interferes with the rights of others, presents a threat to the health and safety of students, employees, and visitors, violates other board policies or is otherwise inappropriate is prohibited. Students are expected to maintain appropriate classroom behavior that allows instructors and staff to perform their professional duties effectively and without disruption.
Students will conduct themselves in a manner fitting to their age level and maturity and with respect and consideration for the rights of others while on school property and/or while attending or engaged in school activities. Students conducting themselves outside these guidelines maybe dismissed from the class.
Even though Defensive Strategies, LLC facilitates instructor level classes, students should understand that Defensive Strategies, LLC is not the legal issuing authority. We facilitate instructor classes for the SAF Training Division and the National Rifle Association of which we only can then recommend to both issuing authorities the students to certify as instructors who have passed the requirements set forth by them. Both the SAF Training Division and the National Rifle Association can both deny any student(s) that have been recommended by Defensive Strategies, LLC at their own discretion for any reason. If for some reason either the SAF Training Division and/or the National Rifle Association deny an instructor candidate that we have facilitated in an instructor class, Defensive Strategies, LLC cannot be held legally liable for any refunds or any other loss the student may experience. Both the SAF Training Division and the National Rifle Association are the final authority in all matters regarding instructor certifications.
At Defensive Strategies, LLC safety, especially on the range is our number 1 priority. We reserve the right to ask anyone not observing the safety rules or behaving in a belligerent manner to leave the range or the classroom in order to secure the safety of other students. This includes individuals under the influence of controlled substances, alcohol etc. All students will sign a waiver of liability before class. Students will also be required to certify in writing that they are not a prohibited person as listed below.
All instructors at Defensive Strategies, LLC are certified in Basic First Aid, CPR and AED.
We use dummy ammunition for all classroom work for training in loading and unloading etc. Students carrying firearms will be asked to leave their firearms in their vehicles until after class or in the safe that is usually provided by the instructor. NO EXCEPTIONS ~ This includes instructors conducting the class!
~ We have an absolute NO LIVE AMMUNITION IN THE CLASSROOM for all firearms classes.
~ We have an absolute NO GUNS IN THE CLASSROOM policy for all Reloading classes.
Anyone attending class under the age of 18 must be accompanied by an adult. Defensive Strategies, LLC will not be responsible for minors while in class and should it become necessary for the instructor to remove a minor from class, a parent or guardian will need to be available. Minors also cannot legally sign our liability waiver, so a parent or guardian also need to be available to sign the document.
Courses, Test and Passing Grades:
NRA Courses are performance based courses, Candidates must possess the knowledge, skills and attitude necessary for the training they are signing up for. Attitude being the most important. Some classes do have prerequisites and/or qualifications that you must pass in order to take the course. If you're not sure please contact us. You do not pay and automatically pass training, You pay to have the opportunity to pass.
Courses, Venues & Prices
All classes, courses and seminar prices are based on our cost, cost of materials and other factors that may change depending on venue, location, date and availability etc. Every class has it's unique requirements and cost which is why you may see the same class listed at different pricing at different locations.
Under Federal law Defensive Strategies, LLC can not train any individuals who:
- Are Convicted felons that have not been annulled or pardoned.
- Are under indictment in any court or have been convicted for a crime punishable by imprisonment for a term exceeding one year
- Are fugitives from justice
- Use or are addicted to any unlawful controlled substances
- Have been adjudicated as a mental defective or have been committed to any mental institution.
- Are illegal aliens
- Have been discharged from the military under dishonorable conditions
- Have renounced their United States citizenship
- Are under a court order restraining them from harassing, stalking, or threatening an intimate partner or child of the intimate partner
- Have been convicted of a misdemeanor crime of domestic violence.
- Are under the influence of any substances that may hinder or impede their actions in handling a firearm safely.
Defensive Strategies, LLC cannot provide any assistance in training foreign persons due to due to ITAR regulations - see Section 120.9. In view of the above, we regret to inform you that NRA & Defensive Strategies, LLC cannot renew NRA firearm trainer credentials for any foreign national unless they have written permission from the U.S. State Department or they currently have permanent residency status and do not work for a foreign company.
Commitment to Client Confidentiality
Defensive Strategies, LLC is a group of experienced professionals dedicated to bringing the Highest quality of service to our clients. We strongly believe in our ethical and legal obligation to protect our clients' privacy. The firms commitment and approach to client confidentiality distinguishes us as a leader in firearms instruction and investigations.
By the very nature of our work, we are called upon to manage many of the most personal, private, and sensitive issues in a clients' life. We understand that they expect us to honor the confidentiality of all practices, procedures and information learned during the normal course of doing business.
We fully anticipate to be held to those expectations. In fact, we commit to exceed them. Defensive Strategies, LLC takes seriously its commitment to client's confidentiality and it is truly what sets us apart.
Defensive Strategies, LLC operates in full compliance and cooperation with all local, county, state and federal laws. We are not affiliated with any County, Local, State or Federal Law Enforcement Agency.
Class Payment Options
When you sign-up for a class with Defensive Strategies, LLC you will get payment options depending on the class. All classes except some seminars like Refuse to be a Victim require a deposit ranging from $40 to $100.
You will have the option to pay by Credit Card or PayPal.
FOR SECURITY PURPOSES NO CREDIT CARD DATA IS STORED ON THIS SITE OR ELSEWHERE.
On The First Day of the Class.
Final payment for the class is due on or before the day of the class. Partial payments can be made by logging into your account and clicking on "My Classes" then Payments. If you are making the final payment at the beginning of the class it must be in cash ~ no exceptions. Occasionally the instructor conducting the class may have the capability to accept Credit Card payments in the classroom, please inquire before class if your instructor will have this capability if paying by Credit Card.
NONDISCRIMINATION: TITLE IX GRIEVANCES GRIEVANCE PROCEDURE
1. Any complaint from or on behalf of any person served by Defensive Strategies, LLC should be be brought to the attention of the instructor. If the complaint has not been satisfactorily remedied, the grievant should submit the complaint in writing to our main office address as listed on this website.
2. The immediately responsible person will investigate the complaint and report his/her findings and recommended remediation in writing to the grievant within five (5) business days. A copy of the report shall be sent to the designated person who will maintain a file on all grievances.
3. If the grievance has not been remedied to the satisfaction of the grievant, he/she may then submit the complaint, with all previous communications attached, to the following parties, in the order given. Each party will have the time indicated in which to investigate and report its findings and recommended remediation.
Any person may also contact:
STATE OF NEW HAMPSHIRE
DEPARTMENT OF EDUCATION
Division of Higher Education-Higher Education Commission
Office of Career School Licensing
101 Pleasant Street
Concord, N.H. 03301
Kimberly J. Kenneally
Office for Civil Rights, Region I Boston, MA: Assistant Secretary for Civil Rights, US Department of Education, or Director of Education
Defensive Strategies, LLC does not discriminate in its educational programs, activities or employment practices on the basis of race, color, national origin, age, sex, or handicap under the provisions of Title VI of the Civil Rights Act of 1964, the Age Discrimination Act of 1967, Title IX of the Education Amendment of 1972, Section 504 of the Rehabilitation Act of 1973 and the Education for All Handicapped Children Act of 1975.
Reinstatement Policies are required per the NH Department of Education. Any student that has been dismissed may reapply six months after the time of dismissal. Students who wish to be reinstated must repeat the application procedure.
Defensive Strategies, LLC reserves the right to change/update these policies anytime as needed.